FAQ's

Everything You Need to Know — In One Place

Welcome to the Coutura Help Center. Here you'll find answers to the most common questions about orders, shipping, returns, and more. If you need further assistance, our team is always here to help.

1. How long does shipping take?

UK Orders:
Standard: 2–4 business days
Express: 1–2 business days

Europe & International Orders:
Standard: 5–14 business days
Express: 3–6 business days

Once your order is shipped, you’ll receive a tracking number via email.

2. What payment methods do you accept?

We accept all major payment methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are secure and encrypted.

3. What is your return policy?

We accept returns on unused, unworn items within 14 days of delivery. Items must be in original packaging with tags attached.
To initiate a return, email us at trendigosales@gmail.com.

Note: Final sale and personalized items are non-returnable.

4. Can I exchange an item?

Yes! You can exchange your item for a different size or color by returning the original item and placing a new order. We’ll process your refund once we receive the returned item.

5. How do I know which size to order?

Each product page includes a detailed size guide. If you're unsure, feel free to contact us — we're happy to help you find the perfect fit.

6. Is my personal information safe?

Absolutely. Your privacy is our priority. We use SSL encryption to ensure your information is secure, and we never share or sell your data. You can read more in our Privacy Policy

7. Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible via email or phone.

8. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary based on your location. Duties and customs fees may apply for international orders.

9. What are your customer service hours?

We’re available 24/7 via email.
📧 trendigosales@gmail.com

10. Is your clothing modest-friendly?

Yes! Our collections are designed with modesty in mind — offering stylish, elegant options for women who value coverage, comfort, and fashion-forward design.

Didn't find what you're looking for?
Reach out to us anytime — we’re here to help.